Shipping and Returns
We ship all orders within 5 working days of order placement.. Bulk order may require more time to ship and you will be contacted in this case. When your order ships, you will receive an email with your tracking number. We ship via courier and it may take upto 5 business days to receive your order after shipment. Estimated delivery time depends on the following factors.
- The product availability with us
- The destination to which you want the order shipped
- The availability of courier service
We ship anywhere within India and shipments outside India are made on special requests, because this may require more formalities for shipment. We refuse to treat shipping as a profit centre as do so many online stores. We are working behind a motive that to help farmers by collecting products directly from them with no intermediates and provide our customers the best products with no preservatives and chemicals added. We also understand the importance of receiving your order as quickly as possible. We are constantly working to improve transit times while still being able to offer free shipping. We do not collect any hidden charges when you purchase on spicefarm.com. Prices you see on the product page is final and that is exactly what you would pay. Bank transfer is the only payment method with spicesfarm now and we will start processing the shipping only after confirms the payment has done.
We offer completely free returns as per our 100% satisfaction guarantee. At Spicesfarm returns is a rare event because we make sure that the product is 100% pure, natural and healthy before shipping. However if it happens, we will provide you a return at no cost. Returns are easy, contact us to initiate a return. You will receive an email to your registered email address regarding the return process. You have to send back the product to the mentioned address “ 15D, Link Heights, Panampilly Nagar, Kochi-682036” by courier within 2 weeks of time. Once we receive the product in return, we will either do the replacement or will refund your amount according to your preference. No more than 50 grams of the product should be used when returned.